Privacy Policy

When you book a session, we collect:

• Full name and phone number
• Address where the session will take place
• Service preferences and health notes you provide
• Payment confirmation data (processed by Stripe — we do not store full card numbers or sensitive payment information)

We use the information you provide to:

• Schedule, confirm, and manage your bookings
• Personalize each session around your preferences, needs, and wellness goals
• Match you with the most suitable therapist for your location and chosen service
• Maintain continuity of care and follow your experience with CasaBliss over time
• Send you reminders, updates, and communications related to your services
• Respond to your questions, support requests, or scheduling changes
• Continuously improve our processes, quality of care, and overall client experience
• Analyze service trends to optimize our coverage, availability, and operational quality

The information we collect is used solely to operate, improve, and personalize the services offered by CasaBliss Massage.

Service communications — booking confirmations, therapist assignment updates, appointment reminders, arrival notifications, and post-session balance notices — are delivered by email and in-app notifications. If SMS text messaging is enabled for your account in the future, messages would fall into two distinct categories with separate consent rules:

• Transactional & service SMS — the service notices described above, sent under the consent you provide at checkout.
• Promotional SMS — wellness offers, seasonal updates, and similar marketing content. These require a separate, optional opt-in. You can book and use CasaBliss without ever receiving promotional SMS.

Opt-out: Reply STOP to any CasaBliss SMS at any time to stop future messages. Reply HELP for support information. Message and data rates may apply, depending on your mobile carrier and plan.

We do not sell or rent your phone number. Our SMS provider and your mobile carrier may process messages for delivery, subject to their own terms. Phone numbers are retained only as long as needed for service delivery and legitimate record-keeping.

We may send you email communications related to:

• Booking confirmations
• Appointment reminders
• Updates about your scheduled services
• Membership information and renewals
• Responses to your support requests
• Post-session follow-ups that help us continuously improve your experience
• Important information about your account or the services you've booked

We may also send promotional or informational emails when you have given the corresponding consent. You can unsubscribe from those at any time using the opt-out mechanism included in every such email.

We share your name, phone, address, and session details with your assigned therapist for the sole purpose of completing your appointment. We do not sell, rent, or trade your personal information with third parties for marketing purposes.

We use Stripe for payment processing. Stripe's privacy policy governs data collected during checkout.

Any health information you provide, including medical conditions, injuries, pregnancy status, preferences, contraindications, wellness concerns, or treatment goals, is collected solely to ensure the safety, personalization, and appropriateness of your session.

This information is shared only with the therapist assigned to your appointment and only when necessary to deliver safe and personalized care.

CasaBliss Massage does not sell, rent, disclose, or share health-related information with third parties for advertising or marketing purposes.

All health information is handled with strict confidentiality and protected through reasonable administrative, technical, and operational safeguards designed to preserve your privacy.

Privacy is part of the therapeutic experience.

We retain your booking history and profile information for up to 3 years to support your ongoing wellness journey and comply with business record requirements. You may request deletion of your data at any time.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications

To exercise these rights, contact us via WhatsApp.

All data is transmitted over HTTPS. Payment processing is handled by Stripe (PCI-DSS compliant). We do not store credit card numbers or CVV codes. Access to client data is restricted to authorized CasaBliss personnel only.

We may update this policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

For privacy-related inquiries, reach us on WhatsApp.